What currency are the prices do I see in the site?
All prices are in EUROS.
Shipping Rates ?
Shipping fee for Netherlands is 6,75 euros, Belgium cost 7,95 euros, Europe cost 12,95 euros, and Worldwide for 19,95 euros.
Terms for free shipping ?
Free shipping to Netherlands on orders above 100 euros. Free shipping to Belgium above 120 euros. Free shipping to Europe on orders above 150 euros. Free shipping worldwide on orders above 200 euros. All orders are nicely packaged by myself and are put in the post the same day.
How long does shipping take?
Orders in the Netherlands and Belgium take 1 to 2 business days. Europe 3 to 6 days and worldwide up to 2 weeks.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.